Ride-hailing platform Yango has entered into a partnership with the Punjab Safe City Authority (PSCA) to strengthen safety measures for both passengers and drivers across Punjab.
Under the new integration, Yango users can now directly contact the official 15 police emergency helpline from within the app during an active ride. Calls placed through the app will be routed to the PSCA’s Emergency Response Centre with a priority tag, ensuring faster handling in critical situations.
Once an emergency call is initiated, essential information is automatically shared with authorities. This includes the caller’s real-time location, personal and contact details, partner driver and vehicle information, as well as pickup and drop-off points. The automated data transfer is designed to remove delays caused by manually explaining locations or vehicle details during stressful situations.
In addition to police assistance, the feature provides direct access to other emergency services such as ambulance support and the Virtual Women Police Station, offering an added layer of protection for female passengers.
The system has been developed to address common challenges faced during emergencies, where valuable response time is often lost while riders attempt to communicate basic details to authorities.
Yango Pakistan Head of Public Relations Nuzair A. Virani said the integration aims to assist users who may feel unsafe or unable to contact law enforcement during a ride. He explained that the automatic sharing of live location and ride data allows police to respond swiftly and take timely action.
Virani added that, considering the country’s prevailing law-and-order conditions, the feature is expected to benefit both drivers and passengers by improving overall ride security.
Yango Pakistan Country Head Miral Sharif said safety remains a core priority for the company. She emphasized that close coordination with law enforcement and Safe City authorities is vital for building a reliable and secure urban mobility ecosystem.
