Pakistan’s Ministry of Religious Affairs has introduced new Pak Hajj App features that let intending pilgrims manage key arrangements from home. The updates cover package duration, accommodation choices, medical fitness certificates and applications for assistance under the hardship quota.
Pilgrims can also request application cancellations and refunds in cases of genuine necessity. The ministry announced the facilities as preparations continue for Hajj 2027, alongside bookings under the private Hajj scheme.
The changes bring several administrative services onto the app, reducing the need for office visits, queues and lengthy waits.
Pilgrims can change packages and rooms
Intending pilgrims can now switch between long and short Hajj packages through the app. The facility works both ways, allowing applicants to shorten or extend their selected package duration.
They can also modify accommodation preferences without visiting an office. Available choices include two-bed rooms, three-bed rooms, family rooms and shared accommodation.
Successful applicants can use the app to apply for a mahram or helper under the hardship quota. A separate facility allows pilgrims facing unavoidable circumstances to seek cancellation of their Hajj applications and refunds.
The ministry said these services aim to make essential arrangements accessible from home, including for applicants who previously needed in-person assistance.
Medical certificates require doctor verification
The process for obtaining and printing medical fitness certificates through the Pak Hajj App is underway.
Pilgrims must print the certificate and have an authorised doctor verify it. They must then upload the verified document through the app or the online Hajj portal.
Overseas Pakistanis can obtain a fitness certificate from a doctor near their place of residence and upload it digitally.
The online submission facility therefore removes the need to deliver the document to an office. Applicants still need a doctor’s verification before uploading their certificates.
The National Information Technology Board developed the Pak Hajj App and Hajj Management Portal in collaboration with the ministry. The platforms also support online registration for applicants in Pakistan and abroad.
Private bookings must use official portal
Private Hajj bookings continue through the National IT Board’s digital portal. As of September 27, the ministry reported 26,000 completed applications, with around 45,000 seats still available.
The ministry has prohibited private Hajj bookings and payments outside the official portal. It has also warned pilgrims against paying individuals or Hajj companies directly.
Ministry spokesperson Muhammad Umar Butt earlier announced November 20, 2026, as the deadline for private package selection and payment. The private scheme offers 16 basic packages, ranging from Rs1.4 million to Rs3.75 million.
The ministry has separately urged applicants to report operators who refuse bookings despite showing available seats on the portal.
Pilgrims can submit such complaints through the app’s “Inquiry” option. The complaint facility accompanies the booking and payment system as authorities seek to improve transparency and protect applicants.
