The National Cyber Crime Investigation Agency has raided two Karachi call centres over alleged financial scams targeting customers in the United States.
The agency said the premises operated under the name Callzen Communications from residential bungalows in PECHS Block 6, near Tariq Road. Its September 27 statement identified the locations as Callzen Communication Centre-1 and Callzen Communication Centre-2, both belonging to the same organisation.
Investigators found 73 people working across the two centres, including agents, closers, floor managers, operational heads, IT personnel and management staff.
NCCIA alleged that the organisation ran the centres discreetly within residential neighbourhoods, making the scale of its operations difficult to detect.
Credit card offers under investigation
Initial inquiries linked the centres to allegedly fraudulent offers for new credit cards and low-interest financial services aimed at US-based customers.
The agency identified three alleged owners or operators by their first names. It said officers had arrested Kashif, while Faysal and Amir remained absconding.
NCCIA registered FIR No. 92/2026 and FIR No. 93/2026 against arrested and absconding suspects in connection with the two cases.
The statement did not specify the legal sections invoked, alleged financial losses or the number of affected customers. It also did not clarify the individual legal status of all 73 people found at the premises.
The allegations remain under investigation. The supplied statement contained no response from the organisation or the named suspects.
Live customer database seized
Investigators seized a live, operational Customer Relationship Management system, commonly known as a CRM, during the raids.
NCCIA described the specially designed system as a significant discovery. The agency alleged that staff used it to maintain, manage and record detailed information about US customers targeted through the schemes.
Investigators have secured the CRM, computers, associated data and other digital evidence for forensic examination.
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The agency expects that analysis to reveal how the organisation selected customers, assigned responsibilities and managed its operations. Investigators will also examine financial channels and possible connections to individuals beyond the two premises.
NCCIA said the recovered infrastructure could help establish the alleged network’s hierarchy and methods. However, the agency has yet to announce its forensic findings.
Financial and digital inquiries continue
The investigation now covers the organisation’s financial, digital and operational activities. NCCIA said it was pursuing further legal action against the absconding suspects and would release updates as examinations progressed.
The alleged offers concern a type of fraud that US consumer authorities have previously warned about.
In separate general guidance, the US Federal Trade Commission describes scams promising lower credit card interest rates for a fee. Such callers may falsely claim special banking relationships or pressure customers to act quickly.
That guidance provides background on the type of offer investigators described. It does not establish what occurred at Callzen Communications, which remains the subject of the ongoing NCCIA investigation.
