Pakistan’s National Cyber Crime Investigation Agency (NCCIA) has launched an inquiry into the alleged spread of false and misleading information targeting easypaisa bank limited, one of the country’s largest digital financial institutions.
The investigation follows a complaint filed by easypaisa, which accused certain individuals of circulating content designed to undermine public confidence in the bank and trigger unnecessary panic among customers.
The inquiry comes after social media platforms saw a wave of posts over the past two weeks questioning the bank’s financial stability and operational continuity.
According to officials familiar with the matter, the NCCIA has assigned the case to a senior officer who has begun proceedings under the Prevention of Electronic Crimes Act (PECA) 2016.
The agency will seek to identify individuals involved in creating, publishing and amplifying the content under investigation.
easypaisa Rejects Claims as ‘False and Baseless’
The complaint was filed by Naresh Kumar Aruwani, Head of Country Litigation at easypaisa bank limited.
He urged authorities to take legal action against those allegedly responsible for spreading misleading information about the bank.
Commenting on the issue, Aruwani said the campaign extended beyond reputational damage to a single institution.
“The deliberate spread of false information against a regulated financial institution not only harms the institution but also risks undermining confidence in Pakistan’s broader banking ecosystem.”
He added that easypaisa remained financially strong and fully operational.
Aruwani also expressed confidence that authorities would take appropriate legal action against those responsible.
According to the complaint, certain influencers and digital content creators allegedly shared exaggerated claims regarding the bank’s financial health.
The content reportedly encouraged customers to withdraw funds and raised concerns about the continuity of banking operations.
easypaisa strongly denied those allegations.
The bank described the claims as false, baseless and fake news.
It reiterated that customer funds remain secure and that all core services continue to operate normally.
Digital Banking Giant Seeks Action Against Misinformation
easypaisa said some digital services experienced temporary technical disruptions during the relevant period.
However, the bank clarified that the issue was operational in nature and did not affect deposits, customer balances or overall financial stability.
The institution stated that it resolved the disruption promptly.
As Pakistan’s first mobile wallet, easypaisa launched in 2008 and later evolved into a digital bank regulated by the State Bank of Pakistan.
Today, the platform serves more than 60 million registered users across the country and plays a major role in promoting financial inclusion.
Industry experts have frequently highlighted the growing importance of digital banking platforms in Pakistan’s financial sector, particularly as mobile-based transactions continue to expand.
The NCCIA inquiry also reflects increasing regulatory attention on misinformation campaigns that could affect public trust in financial institutions.
easypaisa urged customers to rely only on official announcements and verified communications issued by the bank and regulators.
The company said it would continue pursuing legal remedies against misinformation while maintaining its commitment to customer protection and operational resilience.
The outcome of the inquiry could set an important precedent for how authorities address online misinformation targeting regulated financial institutions in Pakistan.
