easypaisa has rejected rumours circulating on social media regarding its future operations, describing the claims as false and reassuring customers that the platform remains fully operational and financially secure.
In a public statement issued on Tuesday, Pakistan’s leading digital bank said reports questioning its continuity were “false and constitute fake news.”
The company stressed that it continues to serve more than 60 million registered users across Pakistan and remains committed to expanding financial inclusion in the country.
“Rumors circulating about easypaisa’s continuity are false and constitute fake news. easypaisa is here to stay,” the company said.
The clarification comes after online speculation raised concerns among some users about the platform’s future following a recent service disruption.
easypaisa acknowledged the outage and apologised for the inconvenience caused to customers. However, it emphasized that the disruption resulted from a technical issue rather than any operational or financial challenge.
The company said it has already taken steps to strengthen system reliability and resilience.
Pakistan’s First Digital Wallet Highlights Growth Journey
easypaisa noted that it has played a pioneering role in Pakistan’s digital financial sector since its launch in 2008.
The platform introduced Pakistan’s first mobile wallet and helped millions of people gain access to formal financial services, particularly in underserved and rural areas.
“Since 2008, as Pakistan’s first wallet we have empowered Pakistanis with secure, reliable and revolutionary financial services,” the statement said.
Pakistan’s digital payments sector has expanded rapidly in recent years as smartphone usage and internet penetration increased nationwide.
The State Bank of Pakistan has actively encouraged digital banking and branchless banking services to improve financial inclusion and reduce reliance on cash transactions.
In 2025, easypaisa became Pakistan’s first fully operational digital bank regulated by the State Bank of Pakistan, a milestone that strengthened its position in the country’s fintech sector.
The company said customer deposits remain protected under the country’s banking regulations.
“Now as Pakistan’s first and leading digital bank since 2025 regulated by the State Bank of Pakistan, we ensure customer funds fully are safe and secure.”
Focus Remains on Financial Inclusion
easypaisa said serving customers remains its highest priority and reaffirmed its commitment to providing secure and accessible financial services.
The platform offers digital payments, money transfers, savings products, bill payments, merchant solutions and other financial services through its mobile application and nationwide network.
“We acknowledge a recent service disruption caused by a technical issue and sincerely regret the inconvenience caused. Our customers are our highest priority, and we have strengthened system reliability and resilience going forward.”
Industry analysts note that digital banking continues to gain momentum in Pakistan as consumers increasingly adopt mobile-based financial services.
With more than 60 million registered users, easypaisa remains one of the country’s largest digital financial platforms and a key player in Pakistan’s drive toward a cashless economy.
