Punjab motorists can now challenge an incorrectly issued e-challan online without visiting an office. The Punjab Safe Cities Authority has highlighted a digital review facility that allows citizens to submit evidence through its official portal.
“Was an e-challan issued incorrectly? No need to worry now,” Punjab Police said in a public awareness message. Motorists should visit echallan.psca.gop.pk, create an account or log in, open the review section and submit supporting evidence.
The portal lets users view the disputed challan, explain the complaint and upload photographs or other proof. PSCA officials then examine the information. “If the challan is proven incorrect, it will be canceled within 24 hours,” the message said.
How to Request an E-Challan Review
A motorist must first open the official PSCA e-challan portal. The user can register a new account or sign in to an existing one. After opening the review section, the complainant must select the relevant challan and provide evidence.
Earlier PSCA guidance said users could submit a review reason, contact details and an explanation of the dispute. Supporting material may include vehicle photographs or documents that help officials confirm an error. The online option also reduces reliance on email complaints.
“There is no longer any need for citizens to send emails for e-challan corrections,” a PSCA spokesperson said when the online feature became available.
The authority asked people to use the service only for genuine complaints. “Be a responsible citizen,” the message said, urging motorists to “use the review facility only in cases of genuine complaints.”
The facility does not offer a way to escape a valid penalty. It gives motorists a formal channel to challenge duplicate tickets, incorrect vehicle identification or other verifiable errors.
PSCA Uses Cameras and AI for Traffic Enforcement
PSCA runs an electronic enforcement system that uses surveillance cameras and automated technology to identify traffic violations. Its official material lists red-light offences, wrong turns, one-way breaches, lane violations and vehicles crossing stop lines or zebra crossings.
The PSCA website also allows motorists to verify e-challans. Its Public Safety mobile application lets users check, download and manage tickets from their phones. Google Play shows more than one million downloads. The app received an update in June 2026.
Automated enforcement can improve consistency, but disputes may arise when cameras misread registration plates. Problems can also occur when vehicle records contain outdated ownership details. Such issues have previously caused challans to reach former vehicle owners.
The review mechanism gives citizens a direct route to correct errors before paying a fine. Punjab Police also linked the initiative with road safety and responsible citizenship.
Officials urged drivers to follow traffic laws and avoid false claims. Motorists should use only the official PSCA portal and avoid sharing personal or banking information through unverified links.
The service aims to reduce office visits, speed up corrections and strengthen trust in Punjab’s e-challan system. Citizens with genuine evidence now have a clear process for seeking cancellation within the stated timeframe.
