What Oladoc’s Partnership With Jubilee Life Means for Its Users

Jubilee Life Insurance Company Limited’s Window Takaful Operations has partnered with Oladoc to expand digital access to financial protection. The collaboration, announced on September 28, connects its voluntary, annually renewable Term Takaful solutions with the digital healthcare platform’s users.

The arrangement allows Oladoc’s audience to explore five protection plans through a platform they already use for healthcare services. Jubilee Life said the initiative aims to make Takaful more accessible, relevant and convenient for consumers across Pakistan.

The available products include the Jubilee Hospitalization Cash Reimbursement Takaful Plan and Jubilee Personal Accident Takaful Plan. Users can also access the Jubilee Income Protection Takaful Plan, Jubilee Health Takaful Plan and Cancer Cover Takaful Plan.

Together, the products address healthcare expenses, personal accidents, income continuity and critical health risks. Participation remains voluntary, with the plans renewable annually.

The collaboration brings financial protection options into the digital healthcare journey. Jubilee Life aims to reach consumers when they are considering both their medical needs and related financial concerns.

Sohail Fakhar, Executive Director, Sales and Marketing, Jubilee Life Insurance, said: “Our focus is on making protection simpler and easier to access, and digital partnerships are an important part of that effort. By collaborating with platforms such as Oladoc, we can reach consumers through channels that are already part of their everyday lives and bring relevant Takaful protection closer to them.”

For Oladoc, the arrangement adds access to financial protection alongside its existing healthcare services. Its website and mobile application already help patients book doctor appointments, arrange online consultations and access laboratory tests.

Syed Ali Raza Sherazi, Head of Commercials, Oladoc, added: “Our aim has always been to build a more comprehensive healthcare ecosystem for our users. Access to relevant financial protection complements the digital healthcare services our audience already relies on, helping bring healthcare access and financial protection closer together through a familiar digital platform.”

The companies have worked together previously on digital healthcare access. In August 2024, Jubilee Life announced an Oladoc collaboration covering outpatient services for employees, retail and corporate customers, and Jubilee Active users.

That arrangement provided access to in-person appointments, video consultations, diagnostic laboratory services and medical record sharing. The latest collaboration extends their relationship into access to voluntary Term Takaful protection for Oladoc’s own audience.

Jubilee Life began its Window Takaful Operations on July 7, 2015, offering Shariah-compliant protection products. The company says an independent Shariah adviser supervises its Family Takaful products and operations. It also maintains an internal Shariah compliance department and undergoes an external Shariah audit.

The new announcement did not disclose contribution rates, coverage limits, eligibility requirements or exclusions for the five plans. It also did not detail the enrolment or claims process.

Jubilee Life said the partnership supports its focus on digital innovation and customer needs. For both companies, the stated objective is to bring healthcare access and financial protection closer together through an established digital channel.

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