Easypaisa has reaffirmed its commitment to protecting customer accounts, personal information and financial transactions, outlining safeguards against digital financial fraud.
In an October 23 statement, the State Bank of Pakistan-regulated digital bank highlighted identity checks, transaction monitoring and customer alerts. It also reiterated its commitment to regulatory cooperation and stronger customer protection as digital banking expands across Pakistan.
The bank said its security framework follows a “Trust by Design” philosophy. This approach incorporates security, privacy and customer protection into products and services from the outset.
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Easypaisa said it uses several layers of authentication to balance account security with convenience. These include One-Time Passwords (OTPs), biometric verification linked to NADRA’s database, liveness detection and enhanced Know Your Customer (KYC) procedures.
According to the bank, these controls help establish customer identities and prevent unauthorised account access. They also aim to maintain a seamless experience for people using its digital financial services.
Beyond identity verification, easypaisa said it continuously monitors suspicious activity and alerts customers to potential risks. Its monitoring covers failed login attempts and access from unrecognised devices.
Other warning signs include account or SIM migrations, unusual changes in location and high-risk transactions. The bank said combining monitoring systems with customer notifications helps users stay informed about evolving threats.
The statement also addressed the handling of financial information. Easypaisa described such data as among the most sensitive information individuals share.
It reiterated its commitment to high standards of data privacy and ethical data use. The bank linked these commitments to its wider compliance, risk management and governance arrangements.
Easypaisa said it works closely with regulators and continues to strengthen both KYC and Know Your Business (KYB) processes. These measures aim to improve customer protection and confidence in digital financial services.
The announcement builds on the bank’s transition into commercial digital banking. On January 28, 2025, SBP announced the award of Pakistan’s first Digital Retail Bank licence to Easypaisa Bank Limited.
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The licence authorised the institution, formerly Telenor Microfinance Bank Limited, to begin commercial digital retail banking operations. At the licensing ceremony, SBP Governor Jameel Ahmad emphasised customer digital literacy and cybersecurity as essential to protecting trust.
Customer awareness also features in easypaisa’s public fraud prevention guidance. Its official fraud-awareness page warns users against sharing OTPs with anyone who contacts them seeking the code.
That guidance addresses attempts to obtain authentication details directly from customers. It reinforces the role of customer vigilance alongside the bank’s technical controls and monitoring systems.
Easypaisa said it would continue investing in advanced security controls, fraud prevention capabilities and customer safeguards. The bank framed these investments as part of its responsibility to millions of Pakistanis using digital banking.
Its stated objective remains a secure, trusted and reliable banking experience as financial services and fraud threats evolve.
