Pakistan Telecommunication Company Limited (PTCL) will offer the iPhone 18 Pro series with a two-year warranty, protection plan and complimentary connectivity benefits.
PTCL announced the partnership with Mercantile, Apple’s authorised distributor in Pakistan, on September 25 in Islamabad. Sales will begin with the official launch at five PTCL Service Centers across Islamabad, Lahore and Karachi.
The arrangement combines device purchases, after-sales support and home connectivity through PTCL’s retail network. Customers will also have multiple payment options.
Buyers will receive one year of Apple warranty coverage, followed by an additional year from Mercantile. The package also includes a separate 12-month protection plan.
Mercantile’s official product pages list a standard 12-month Apple warranty, making the additional year a distinct part of this offer.
PTCL said customers would receive complimentary connectivity benefits with their purchases. However, its announcement did not specify their duration, broadband speeds or monetary value.
The release also omitted device prices, participating branch addresses and detailed payment arrangements. It did not outline the protection plan’s exclusions or claims process.
PTCL operates 194 Service Centers and Joint Shops across 96 cities. The initial iPhone 18 Pro rollout will cover five service centres within that broader network.
The company aims to grow its consumer device and electronics business alongside its core connectivity services. It said the initiative would make premium technology more accessible while combining devices with high-speed internet.
Amad Khan, Chief Marketing Officer, PTCL, said, “Our ambition is to make the PTCL Service Centre experience more relevant to the way customers live and connect today. The availability of the iPhone 18 Pro series through our partnership with Mercantile brings together a premium device, trusted after-sales support and PTCL connectivity in one proposition. It is another step in evolving our retail network beyond connectivity and into a broader destination for technology and digital services.”
Nauman Durrani, CEO, Mercantile Pakistan, said, “We are pleased to partner with PTCL in bringing the iPhone 18 Pro series to customers through its established retail network. The partnership combines Mercantile’s role as an Apple Authorized Distributor and Apple Authorized Service Provider with PTCL’s extensive customer reach, providing customers with access to genuine Apple devices, official warranty coverage and after-sales support.”
Mercantile says it has operated in Pakistan since 2019, following its appointment as an authorised Apple distributor.
PTCL said the offer builds on its earlier iPhone 17 series launch. That rollout generated the highest device sales volumes its service-centre channel had recorded, although the company provided no unit figures.
Customers can pair their new handset with PTCL fixed broadband or Flash Fiber services through the same retail visit.
Flash Fiber is PTCL’s fibre-to-the-home broadband service. The arrangement allows customers to discuss device purchases and home internet requirements at one location.
