The Punjab Safe Cities Authority (PSCA) has introduced an online review facility that allows motorists to challenge incorrect e-challans (electronic traffic fines0
The service enables residents to submit complaints and supporting evidence without visiting a government office. It offers a digital route for motorists who believe the system has wrongly identified their vehicle or recorded a violation.
PSCA says it will cancel an incorrect challan within 24 hours if a review confirms an error. Submitting a complaint alone does not guarantee cancellation.
The facility comes amid complaints about incorrect e-challans in Pakistan’s major cities.
How to challenge an incorrect e-challan
Motorists can visit echallan.psca.gop.pk, access the review section, upload supporting evidence and submit the complaint form.
The portal’s search page requires a vehicle registration number and either the owner’s CNIC or the vehicle’s chassis number. These details allow users to locate their challan record.
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Motorists can examine the photographic evidence attached to the fine before submitting a review request. The photograph, vehicle details, location and recorded time provide the basis for checking the alleged offence.
The online process removes the need for an initial visit to a government office, making it easier to raise a dispute.
The announcement does not specify accepted document formats or a deadline for requesting a review. It also does not clarify whether submitting a complaint changes the challan’s payment deadline.
How Punjab’s e-challan system works
PSCA operates an integrated public safety and traffic-management network through its command, control and communication infrastructure.
Thousands of high-definition cameras support monitoring in cities including Lahore, Rawalpindi, Multan, Faisalabad and Gujranwala. The network assists police with crime prevention, investigations and traffic enforcement.
Its AI-powered system identifies offences including speeding, red-light breaches, wrong-way driving, mobile phone use, and helmet, seatbelt and number plate violations.
PSCA currently lists 21 traffic violations among its artificial intelligence initiatives.
When the system detects an offence, cameras photograph the vehicle and capture its number plate. They also record the location and time.
The system stores the evidence in a central database, generates an electronic challan and sends a notification to the owner’s registered mobile number.
The round-the-clock operation aims to improve road discipline and reduce accidents through technology-based enforcement.
Paying fines and identifying fake messages
Motorists can check their fines and related photographic evidence through the official PSCA portal.
They can make payments through the e-Pay Punjab application or a banking app using a Payment System Identifier, commonly called a PSID.
Read More: How to Challenge a Wrong E-Challan Through the PSCA Portal
Authorities have also warned residents about fraudulent messages that impersonate official e-challan notifications.
Genuine notifications come from 9915, contain no payment link and do not request a bank account number.
Motorists should use the official portal to verify a challan before making a payment. Unpaid fines may attract additional penalties or legal proceedings under the applicable enforcement process.
